Sources of Support

Student ID

Your Photographic Student ID Card is produced as part of the enrolment process. It is essential that you carry your card with you at all times when on the campus as allows you access into buildings such as the library.  Several buildings have security points or card readers where you will need to use your card to gain access. As well as providing you with access, this card is also essential proof of identity when you are on campus.  Should you fail to produce your ID on request, you may be removed from the campus.  The card shows your photograph, together with your Student ID Number.  You will need to take your card into exams and use this ID number on exam papers and on Coursework.  It is therefore crucial that you look after your ID card.  If your card is lost or stolen it must be reported to the Security Control room.  To obtain a replacement card, you will need to visit Academic Registry, Room CB in Queens' Building, Mile End Campus.

IT Essentials

IT Services provides an extensive network of PCs and some Macs for undergraduate and taught postgraduate use at several locations on the three college sites.

During registration, you will be issued with a username and password for the Student Service and an email address, which you will keep throughout your time at college. Our main form of contact with you is via email so it is really important you check your email account daily. You can do this on campus by logging onto any MAUL PC or off campus via Webmail. All important information about Student IT services is available on the Student Service PC User Fact Sheet. Do's and Don'ts alongside Top Tips are also available. If you have any problems that aren't covered in these pages you can contact the Computer Services Front Office.


The role of the library is to support students in their learning through access to high-quality resources via attractive and distinctive physical and online environments. The School of Physics and Astronomy has a dedicated Subject support page which provides information about resources relevant to Physics and Astronomy students at Queen Mary, University of London.

Language and Learning Unit

The School of Language, Linguistics and Film offers a number of in-sessional modules that could help you to maximise your performance at university, and improve the quality of your academic assignments. The LLU website offers a guide to their wide range of services.

Support Services

We are committed to providing comprehensive support to students in the School of Physics and Astronomy. Whether you would like some additional advice on your academic work or information on finance, we are able to help. There are many services in the University that you can access however it may not always be obvious who to approach for help. Therefore in the School we have a Student Support Officer who can help you with all these queries. Here is an overview of the Support available for you at the University.

Keeping Safe

Queen Mary's student and Campus Services have created a Personal Safety Guide which provides invaluable information and advice on how to stay safe, both on and off campus.

SPA PhD Forum

We have established a Forum for Phd students to provide both a social network and a voice to discuss and report feedback on issues concerning research students to school management. The forum meets once per term over a pizza lunch and is open to members from all physics research groups.